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“Speaking up is better than sitting back.“

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Think

“And we must study through reading, listening, discussing, observing and thinking. We must not neglect any one of those ways of study.”
– Thomas J. Watson

Category: Client Success

Achieve Absolute Transparency With Portfolio Kanban

Achieve Absolute Transparency With Portfolio Kanban

Why a product road-maps often so neglected?

https://www.mindtheproduct.com/2017/11/achieve-absolute-transparency-portfolio-kanban/?utm_campaign=coschedule&utm_source=twitter&utm_medium=MindTheProduct&utm_content=Achieve%20Absolute%20Transparency%20With%20Portfolio%20Kanban

Posted on March 9, 2018March 9, 2018Categories Client SuccessLeave a comment on Achieve Absolute Transparency With Portfolio Kanban
Creating competitive advantage with Strategic Project Leadership

Creating competitive advantage with Strategic Project Leadership

Recently re-read this paper from 2000. Surprised that I still see so little of this 18 years on.

https://www.pmi.org/learning/library/competitive-advantage-strategic-project-leadership-554

Posted on March 5, 2018Categories Client SuccessLeave a comment on Creating competitive advantage with Strategic Project Leadership
The Value of a Technology Roadmap

The Value of a Technology Roadmap

 

https://www.huffingtonpost.com/brian-de-haaff/the-value-of-a-technology_b_11805754.html

Posted on February 28, 2018March 5, 2018Categories Business Process, Client Success, Product ManagementLeave a comment on The Value of a Technology Roadmap
Proactive Customer Service Is The New Black

Proactive Customer Service Is The New Black

This may be so, but I’m not sure who’s telling most companies.  Archaic models of support built around rigid SLA’s still prevail.

http://www.digitalistmag.com/customer-experience/2017/06/12/proactive-customer-service-is-new-black-05138987

Posted on June 5, 2017March 5, 2018Categories Business Process, Client Success, PhilosophyLeave a comment on Proactive Customer Service Is The New Black
How do you say no to customers?

How do you say no to customers?

This is one of the hardest lessons to learn in business.  Clients typically will want everything they can get, as I would totally expect and do when I am the client.  Sometimes, however, no is the correct answer.

https://blog.intercom.com/say-no-to-customers/

Posted on March 5, 2017March 5, 2018Categories Client SuccessLeave a comment on How do you say no to customers?
Successful customer onboarding never stops

Successful customer onboarding never stops

 

https://blog.intercom.com/successful-customer-onboarding-never-stops

Posted on March 5, 2016March 5, 2018Categories Client SuccessLeave a comment on Successful customer onboarding never stops
How customer support fits your business

How customer support fits your business

 

https://blog.intercom.com/how-customer-support-fits-your-business/

Posted on March 5, 2016March 5, 2018Categories Client SuccessLeave a comment on How customer support fits your business
You don’t have to be stupid to work here, but it helps

You don’t have to be stupid to work here, but it helps

Amen.

https://aeon.co/essays/you-don-t-have-to-be-stupid-to-work-here-but-it-helps

Posted on March 5, 2016March 5, 2018Categories Client SuccessLeave a comment on You don’t have to be stupid to work here, but it helps
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