“Execution has an impact on financial performance that is six
times higher than the impact of a strong strategy itself”
” Frontline employees are often not given the authority to make decisions and use their own judgment to create value for the customer and the organization. An “efficiency paradox” exists, whereby companies view employees as components of machinery, rather than as a motivated workforce that can make the difference in successful execution of the organization’s strategy.”
This may be so, but I’m not sure who’s telling most companies. Archaic models of support built around rigid SLA’s still prevail.
Being mindful of cognitive bias should permeate all aspects of your life, including work. It takes a lot of hard work to continually be aware of our cognitive biases, but can go a long way in solving problems.
Companies need to start treating their people as trustworthy, capable individuals. Not doing so contributes to why taking steps like the ones highlighted in this HBR article are rarely taken.